Delivery and Returns

Delivery

You will receive an email confirmation from us when your order has been dispatched. Dispatch should not take longer than 48 hours.

The standard delivery charge is £5.00, and parcels will be sent by Royal Mail First Class Signed For post. This will take approximately 2-3 working days. A signature will be required.Postage to Europe is £15.00 via Royal Mail Tracked and Postage to USA and Canada is £25.00 via Royal Mail Tracked.

Shipping fees include handling and packing fees as well as postage costs. The total shipping and handling fees are show in the "cart" section and must be approved by you before confirming each order. All customers fees, if any, remain your responsibility.

The address that you have given for the delivery of your items cannot be modified during delivery. I will provide the Royal Mail information to track your parcel.

Feel free to contact us if you have any question contact@nam-london.com

 

Returns

You can return your item if you are unhappy with for a refund. This should be done within 7 days from the date you received the item.You should confirm in writing (by e-mail) that the item is being returned, stating the order number and the reason why the item is being returned. The item is your responsibility until we receive it back, we recommend you send the item back using Royal's Mail Recorded Delivery service.We can only accept returns of items that are unworn and have all their tags attached or in the case of footwear stickers attached.So please check your item before removing the tags.When trying your item on, please do not wear deodorant or perfume as this can mark the item ans we cannot accept it back for a refund in an unsaleable condition.

Your refund will be processed within 2 working days of us receiving the item back, though sometimes it may take longer to appear on your bank records.

Feel free to contact us if you have any question contact@nam-london.com